Refund policy

At Noshema, we want you to be confident in every purchase. If your order arrives damaged, defective, incorrect, or you simply change your mind, we have a straightforward return and exchange process.

This policy applies to purchases made through noshema.com and should be read together with our Shipping Policy and Terms of Service.

1. Return Window

You may request a return or exchange within 7 calendar days of receiving your order.

The return period starts from the date the order is delivered to you.

To be eligible, you must contact Noshema within the applicable return period and obtain return instructions before sending the product back.

2. Conditions for Returns

Returned products must:

  • Be unused and unworn.
  • Be in their original condition.
  • Have all original tags, labels and packaging attached.
  • Include any accessories, dust bags, boxes, cards or other items supplied with the product.
  • Not have perfume, makeup, stains, scratches, marks or other signs of use.
  • Not have been altered, washed, repaired or damaged after delivery.

For handbags, the product must not show signs of carrying or use.

For jewellery, the product must not have been worn or exposed to cosmetics, perfume, water or chemicals.

We reserve the right to decline a return where the product does not meet these conditions, subject always to applicable consumer rights.

3. Wrong, Damaged or Defective Products

If you receive:

  • The wrong product;
  • A different colour or variant from what you ordered;
  • A damaged product;
  • A manufacturing defect; or
  • An item that is materially different from its product description,

please contact us within 48 hours of delivery.

For damage or an incorrect item, please provide:

  1. Your order number;
  2. Clear photographs of the product;
  3. Photographs of the packaging and shipping label; and
  4. A brief description of the issue.

Where the issue is verified, Noshema will arrange an appropriate remedy, which may include:

  • Replacement of the product;
  • Exchange for another available product; or
  • Refund of the eligible amount.

Noshema will bear the reasonable return shipping cost for products confirmed to have been sent incorrectly or received damaged/defective.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within the 7-day return window, provided the product satisfies all return conditions.

In such cases:

  • The product must be unused and in original condition.
  • Return shipping costs are the customer's responsibility.
  • The original shipping/delivery charge is generally non-refundable.
  • The refund will be processed after the returned product has been received and inspected.

This does not affect any mandatory rights available to consumers under applicable law.

5. Exchanges

We offer exchanges subject to product availability.

You may request an exchange for:

  • A different colour;
  • A different variant; or
  • Another eligible product of equivalent value.

If the replacement product has a higher price, you will need to pay the difference.

If the replacement product has a lower price, the difference may be refunded or provided as store credit, depending on the circumstances.

Exchange requests must be made within 7 days of delivery.

6. Sale & Discounted Products

Products purchased during a sale or promotional campaign are eligible for return only where the product is defective, damaged, incorrect, or otherwise covered by applicable consumer rights, unless the relevant promotion expressly provides a different return arrangement.

For change-of-mind returns of discounted products, please check the specific terms displayed with the promotion or product at the time of purchase.

7. Non-Returnable Items

The following products are generally not eligible for change-of-mind returns:

  • Products that have been worn or used;
  • Jewellery that has been worn;
  • Products damaged after delivery through customer use;
  • Products without original tags or packaging where those items are necessary to establish eligibility;
  • Personalized or customized products, unless defective or incorrectly supplied;
  • Products specifically identified as non-returnable on their product page.

Defective, damaged or incorrectly supplied products remain subject to applicable consumer rights.

8. How to Request a Return

To initiate a return, contact us at:

Email: info@noshema.com
WhatsApp/Phone: +923213794194

Please provide:

  • Order number;
  • Customer name;
  • Phone number;
  • Product name;
  • Reason for return;
  • Photographs/videos where relevant.

Please do not send a product back without first contacting Noshema and receiving return instructions.

9. Return Address

Approved returns should be sent to:

Noshema
4062, P-27, Bahria Town,
Karachi
Pakistan

The return address may differ from the business or delivery address. Please use the address provided by our customer service team for your specific return.

10. Return Shipping Charges

Customer-requested return

For a change-of-mind return, the customer is responsible for the applicable return shipping cost.

Incorrect/damaged/defective order

If Noshema confirms that the product was:

  • Incorrectly supplied;
  • Damaged before or during delivery; or
  • Defective,

Noshema will bear the reasonable return shipping cost and arrange an appropriate resolution.

11. Inspection of Returned Products

Once we receive your return, our team will inspect the product to verify that it meets the return conditions.

The inspection may include checking:

  • Product condition;
  • Tags and packaging;
  • Signs of use;
  • Damage;
  • Missing accessories; and
  • Whether the returned item corresponds to the original order.

A refund or exchange will be processed after the return has been approved.

12. Refunds

Once your return is approved, the applicable refund will be processed.

Refunds may be issued through the appropriate payment method available for your order.

For prepaid orders, refunds will generally be made through the original payment method where technically possible.

For Cash on Delivery (COD) orders, because no online payment was originally collected, any approved refund will generally be processed through a bank account or another payment method agreed with the customer.

We may request the customer's bank/payment details for processing a COD refund.

13. Refund Processing Time

After the returned product has been received, inspected and approved, please allow approximately 5–7 business days for Noshema to process the refund.

The actual time for the funds to appear in your account may additionally depend on the bank, payment provider or financial institution.

Shopify notes that refund timing can vary depending on the customer's location and payment method, and merchants should clearly communicate their refund timeframe.

If you have not received an approved refund after the applicable processing period, please contact us with your order number.

14. Shipping Charges on Refunds

Unless the return is due to an incorrect, damaged or defective product:

  • Original delivery/shipping charges are generally non-refundable.
  • Return shipping charges are the customer's responsibility.

Where Noshema is responsible for the issue, the applicable delivery/return charges will be handled appropriately.

15. Partial Returns

If you purchased multiple products in one order and return only some of them, the refund will generally relate only to the approved returned products.

Any shipping refund will be determined according to the circumstances of the return and the applicable terms of the order.

16. Failed Delivery / Refused COD Orders

If a customer refuses a COD shipment without a valid reason or provides an incorrect/incomplete delivery address resulting in the order being returned to Noshema, any future order may be subject to additional delivery charges or order verification.

This provision does not limit any rights available to consumers where the delivery failure was caused by Noshema or the courier.

17. Order Cancellation

You may request cancellation before your order has been dispatched.

Once an order has been dispatched, it may no longer be possible to cancel it and the customer may instead need to follow the applicable return procedure after delivery.

For COD orders, cancellation before dispatch may generally be processed without a refund because no payment has yet been collected.

18. Products Purchased Through Other Channels

This policy applies to purchases made directly through noshema.com.

Orders purchased through marketplaces, social-commerce platforms, physical stores or other third-party channels may be subject to the return and refund terms applicable to that sales channel.

19. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or waive any consumer rights that cannot legally be excluded or restricted.

Noshema will comply with applicable consumer protection laws and regulations.

For example, the Sindh Consumer Protection Act, 2014 specifically requires a seller's return and refund policy to be disclosed clearly before the transaction is completed.

20. Contact Us

For return, exchange or refund assistance:

Noshema
Website: noshema.com
Email: info@noshema.com
WhatsApp/Phone: +92-321-3794194

Our customer service team will guide you through the return process.

Noshema

Timeless Style. Yours Always.