Shipping policy

Shipping & Delivery Policy

Last updated: September 2026

At Noshema, we believe your shopping experience should be as seamless as the products you choose. Every order is carefully checked, packed and prepared for delivery with attention to detail.

This Shipping & Delivery Policy explains how your Noshema order is processed, shipped and delivered.

1. Where We Deliver

Noshema currently delivers across Pakistan.

We aim to make our products accessible to customers nationwide, including major cities and supported remote areas.

Delivery availability may vary for certain remote or restricted locations depending on courier coverage.

2. Order Processing

Orders are normally processed within 1–2 business days after successful order placement.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During:

  • Eid holidays
  • promotional campaigns
  • major sales
  • new collection launches
  • public holidays
  • unusually high order volumes

processing may take additional time.

If there is an unexpected delay affecting your order, our team may contact you using the phone number or email address provided at checkout.

3. Delivery Time

After your order has been dispatched, the estimated delivery time is:

Destination Estimated Delivery
Major cities 2–5 business days
Other areas 3–7 business days
Remote areas 5–10 business days

These are estimated delivery windows, not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • destination
  • courier operations
  • weather
  • public holidays
  • security or access restrictions
  • peak-season demand
  • incorrect or incomplete address information
  • circumstances beyond Noshema's control

The delivery estimate begins after the order has been dispatched, not when the order is placed.

4. Shipping Charges

Shipping charges are displayed at checkout based on the applicable shipping option and order conditions.

Standard Nationwide Delivery: Free Shipping

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Shopify supports flat-rate, order-value, weight-based and carrier/app-calculated shipping rates, so the exact configuration should match the rates you actually use in your Shopify checkout.

5. Cash on Delivery (COD)

Cash on Delivery is available across supported locations in Pakistan.

When you select COD at checkout:

  • No advance payment is required for the order.
  • Your order may be verified by phone, SMS or WhatsApp before dispatch.
  • The courier will collect the total payable amount shown in your order confirmation upon delivery.
  • Please keep the exact or required amount available when your parcel arrives.
  • Please do not make any additional payment directly to the courier beyond the amount payable for your order unless separately communicated by Noshema.

Important

Please ensure that your:

Name + Mobile Number + Complete Address + City

are accurate when placing a COD order.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

6. Order Verification

To protect our customers and reduce fraudulent or incorrectly placed orders, Noshema reserves the right to verify certain orders before dispatch.

Verification may be conducted through:

  • Phone call
  • SMS
  • WhatsApp
  • Email

If we are unable to verify an order, we may delay dispatch or cancel the order.

For COD orders, verification may be particularly important.

7. Tracking Your Order

Once your order has been dispatched, you may receive shipment/tracking information through the contact details provided at checkout.

Depending on the courier service, tracking information may take some time to become active after the parcel is handed over to the courier.

If your tracking information has not updated for an extended period, please contact us with your:

Order Number + Customer Name + Phone Number

and our team will assist you.

8. Delivery Attempts

Our courier partner may make delivery attempts using the contact details and address provided with your order.

Please ensure that:

  • someone is available to receive the parcel;
  • your phone remains reachable;
  • your delivery address is complete and accurate.

If the courier cannot complete delivery because the recipient is unavailable, the address is incorrect, the phone number cannot be reached, or the parcel is repeatedly refused, the shipment may be returned to Noshema.

Additional delivery charges may apply if a parcel needs to be re-dispatched.

9. Incorrect Address or Contact Information

Please carefully review your information before completing your order.

If you realize that you have entered an incorrect address or phone number, contact Noshema as soon as possible.

We will try to update the information before dispatch, but we cannot guarantee that changes can be made after an order has been handed to the courier.

Noshema is not responsible for delivery delays or additional charges resulting from incorrect or incomplete customer information.

10. Delayed Deliveries

We work with courier partners to deliver your order within the estimated timeframe.

However, delivery dates can occasionally be affected by circumstances beyond our control, including:

  • extreme weather
  • natural disasters
  • public holidays
  • road closures
  • security restrictions
  • courier operational issues
  • high seasonal demand
  • incorrect address information
  • other unforeseen circumstances

A delivery delay does not automatically mean that an order has been lost.

If your order appears significantly delayed, please contact us so that we can investigate it with the relevant courier.

11. Lost Shipments

If your order appears to have been lost during transit, please contact Noshema with your order details.

We will coordinate with the relevant courier to investigate the shipment.

Depending on the outcome of the courier investigation and the circumstances of the shipment, Noshema may arrange an appropriate resolution in accordance with our applicable policies.

12. Damaged Packaging or Products

We carefully inspect and package products before dispatch.

If your parcel appears visibly damaged when delivered, please:

  1. Photograph the parcel before opening it.
  2. Photograph the packaging and shipping label.
  3. Photograph the product and any damage.
  4. Contact Noshema as soon as possible.

For damaged-product claims, photographic or video evidence may be requested to help us investigate the matter with the courier.

Please do not discard the original packaging until your claim has been resolved.

13. Partial Shipments

In some circumstances, products from the same order may be shipped separately.

If this occurs, you may receive more than one delivery or tracking number.

You will not be charged an additional shipping fee solely because Noshema dispatches an order in multiple shipments, unless you separately request an additional shipment or special delivery arrangement.

14. International Shipping

Noshema currently focuses on deliveries within Pakistan.

International shipping will only be available where specifically enabled at checkout.

If international delivery becomes available, customers may be responsible for applicable:

  • customs duties
  • import taxes
  • VAT/GST
  • customs clearance charges
  • other destination-country charges

Such charges are generally determined by the destination country and are outside Noshema's control.

15. Order Cancellation Before Dispatch

If you need to cancel an order, contact us as soon as possible with your order number.

We will try to accommodate cancellation requests received before the order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return/exchange policy will apply.

16. Returns & Exchanges

Shipping and delivery are separate from our return/exchange conditions.

For information about eligible returns, exchanges and applicable conditions, please refer to our:

Return & Exchange Policy

Please review the policy before sending any product back to Noshema.

17. Contact Us

If you have questions about your delivery, please contact us.

Noshema

Email: info@noshema.com

Website: noshema.com

Customer Support: 0321-3794194

When contacting us regarding an order, please include your order number so we can assist you more quickly.

Our Commitment

At Noshema, every order represents more than a transaction.

It is something you've chosen for your personal style, and we want it to reach you safely and beautifully.

Thank you for choosing Noshema.

Timeless Style. Yours Always.